1. What makes Kamille’s Raw Hair Collection different?

Kamille’s Raw Hair Collection offers 100% raw, unprocessed Indian hair that is ethically sourced and hand-selected for quality. Unlike processed hair, our raw hair maintains its natural texture, strength, and versatility, allowing you to style, flat-iron, or curl it while keeping its integrity.

2. Why do the bundles vary in texture and color?

Because our hair is raw and sourced naturally, no two bundles are identical. Variations in wave patterns, curl types, and natural shades (light brown, dark brown, or black) are expected. This uniqueness ensures that you receive authentic, untouched luxury hair.

3. How long does raw hair last? 

With proper care, Kamille's Raw Hair Collection does not set an expiration date on our hair. But because it is in its natural state, it requires maintenance similar to natural hair.

4. Can I dye or bleach the hair?

Yes! Our raw hair can be dyed, bleached, and toned, but we recommend professional coloring to maintain its quality. Excessive processing may affect the hair’s longevity.

5. Does the hair shed or tangle?

Since our hair is 100% raw, minimal shedding is expected—similar to natural hair. Proper care, hydration, and gentle handling will help prevent tangling.

6. How many bundles do I need for a full install?

Lengths 10”-18”: 2-3 bundles

Lengths 20”-26”: 3-4 bundles

Lengths 28”-32: 5-6 bundles (for full volume)

To maintain the luxury and longevity of your Raw Kurumba Wavy & Curly bundles, follow these hair care tips:

1. Washing & Conditioning

  • Use sulfate-free shampoo & conditioner to keep the hair hydrated.
  • Wash in lukewarm water and detangle gently with a wide-tooth comb or brush comb.
  • Deep condition the hair weekly to maintain its natural moisture.

2. Styling & Heat Usage

  • Raw hair can be flat-ironed, curled, or worn in its natural state.
  • Use a heat protectant when styling to prevent damage.
  • Avoid excessive heat to maintain the natural texture.

3. Daily Maintenance

  • Store hair in a silk or satin bonnet/scarf at night to prevent frizz and tangling.
  • For curly textures, use a spray bottle with water & leave-in conditioner to refresh curls.
  • Avoid heavy oils; use light serums for shine.
  • Moisturize raw hair everyday and night with a leave in conditioner by Paul Mitchell " the original " leave in conditioner bottle or Amika " Hydro Rush "  leave in conditioner blue bottle. Also use a spray bottle to mist and wet the hair while applying leave in conditioner.

4. How to Prevent Shedding & Tangling

  • Seal wefts before installation for added durability.
  • Avoid excessive brushing, especially when hair is dry.
  • Comb from ends to roots using a detangling brush 

5. Storage & Longevity

  • If not in use, store bundles in a satin bag or original packaging.Follow proper care to extend the lifespan.

What are your shipping options and delivery times?

We offer the following shipping options:

  • Standard Shipping: 3-7 business days (processing time not included)
  • Express Shipping: 1-3 business days
  • Same Day Shipping or Next-day delivery (depending on payment processing time)
  • International Shipping: Delivery times vary based on destination and customs processing.

Please note: Orders take 3-5 business days to process before shipping. You will receive a tracking number once your order has shipped.

Shipping options " USPS Express Mail & UPS shipping ONLY "

At Kamille’s Raw Hair Collection, we are committed to providing luxury, high-quality raw hair. We understand that customer satisfaction is important, and we offer refunds and exchanges under specific conditions.

1. Refund & Exchange Eligibility

  • To qualify for a refund or exchange, the item must be:In the same condition as shipped – unused, unwashed, unaltered, and free of any damage.Returned in original packaging with ties and labels intact.
  • Refunds and exchanges must be requested within 3 days of delivery.

2. How to Request a Refund or Exchange

  • Contact us at info@kamillesrawhair.com with your order number and photos of the product.
  • Once approved, you will receive return instructions.
  • The customer is responsible for return shipping costs unless the item was sent incorrectly or defective.

3. Non-Refundable & Non-Exchangeable Items

  • Hair that has been installed, cut, colored, or chemically treated.
  • Bundles that have been combed, brushed, or altered in any way.
  • Items returned without prior approval.

4. Processing Refunds

  • Once we receive and inspect your returned item, we will process your refund within 5-7 business days to the original payment method.
  • Exchanges will be shipped out after we confirm the returned item meets refund conditions.

5. Lost or Stolen Packages

  • Kamille’s Raw Hair Collection is not responsible for lost or stolen shipments once handed over to the carrier. If your package is marked as “Delivered” but not received, please contact the shipping provider to file a claim.

We appreciate your understanding and support of our luxury, high-end raw hair collection. If you have any questions, feel free to reach out at info@kamillesrawhair.com